We are excited to announce the virtualization of our
outpatient centers. Gateway had been moving to offer these
services in addition to our current in-person outpatient programs, and have
accelerated our timeline to serve our patients and meet state directives.
For this reason, we are moving to virtual outpatient services starting
Thursday, until further notice. The federal and state authorities have
been providing daily guidance and best practices for the use of telehealth
and virtual digital mediums to provide treatment.
Providing services and remaining open to new clients who
need life-saving treatment is critical right now. The global situation
we are in is even more dangerous from a mental health perspective
for people with substance use disorder and other mental health
As an essential health service provider, we are keeping all
our locations open and will be using virtual mediums any time we can.
As a valued partner, we wanted to inform you of the changes
we are making to our intake and assessment process. Our 24-hour call-center remains
fully operational and will continue to take calls for new admissions to our
residential and outpatient programs. While we are making some
modifications and instituting additional screening questions and steps to
ensure safety, please know that we intend to maintain our current level of
support. We have invested in technology that will allow us to conduct virtual
assessments with potential new clients and will refer to the local sites
for further screening upon arrival. We can also engage with you, using
If you are serving patients or clients that you believe need
our treatment, please continue to use your usual channels to make those
referrals. We ask that you be patient as we launch this new
way of processing screenings and intakes – we are confident that if we work
together we can make sure that people receive the treatment they need when
they are ready and able to do so.
We want to thank you for being our partner as we help people
engage in a life of recovery. We will get through this together. If
you have questions, please reach out to one of our outpatient locations
below or call our main number 877-505-HOPE (4673).