Thursday, March 26, 2020

Gateway Updates


We are excited to announce the virtualization of our outpatient centers.  Gateway had been moving to offer these services in addition to our current in-person outpatient programs, and have accelerated our timeline to serve our patients and meet state directives.  For this reason, we are moving to virtual outpatient services starting Thursday, until further notice. The federal and state authorities have been providing daily guidance and best practices for the use of telehealth and virtual digital mediums to provide treatment. 

Providing services and remaining open to new clients who need life-saving treatment is critical right now. The global situation we are in is even more dangerous from a mental health perspective for people with substance use disorder and other mental health conditions.  

As an essential health service provider, we are keeping all our locations open and will be using virtual mediums any time we can. 

As a valued partner, we wanted to inform you of the changes we are making to our intake and assessment process. Our 24-hour call-center remains fully operational and will continue to take calls for new admissions to our residential and outpatient programs. While we are making some modifications and instituting additional screening questions and steps to ensure safety, please know that we intend to maintain our current level of support. We have invested in technology that will allow us to conduct virtual assessments with potential new clients and will refer to the local sites for further screening upon arrival. We can also engage with you, using virtual means.  

If you are serving patients or clients that you believe need our treatment, please continue to use your usual channels to make those referrals. We ask that you be patient as we launch this new way of processing screenings and intakes – we are confident that if we work together we can make sure that people receive the treatment they need when they are ready and able to do so.

We want to thank you for being our partner as we help people engage in a life of recovery. We will get through this together. If you have questions, please reach out to one of our outpatient locations below or call our main number 877-505-HOPE (4673).


Gateway Foundations Outpatient Programs

Aurora
630-296-5310

Carbondale
618-319-7523

Chicago Independence
773-234-1903

Chicago River North
312-627-9747

Gurnee
847-260-7434
Jacksonville
217-615-2243

Joliet
815-730-1193

Lake Villa
847-440-5213

Pekin
309-319-7007

Springfield Outpatient
217-303-8020

Swansea
618-310-0706

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