Wednesday, March 18, 2020

Coronavirus Update from Busey

The health and welfare of Busey associates and customers are always at the forefront of all decisions. As concerns continue to grow with the Coronavirus (COVID-19) outbreak, we are dedicated to doing what is best for Busey's Pillars—associates, customers, shareholders and communities.

Out of an abundance of caution, we will begin serving customers from our drive-ups and temporarily suspend lobby services at all Busey branch locations—effective Thursday, March 19 until further notice. While we plan to return to normal lobby operations as soon as possible, this timeline is dependent on public health conditions.

While the lobby is closed, Busey's drive-up, ATMs, online banking services and Customer Care team remain available for assistance. Additionally, you are encouraged to call your local branch—the team you know and trust is available to continue providing service excellence to you during this time.Online Banking Services
  • If you have an immediate banking need, please call your local branch to talk to an associate who can help guide you through Busey's suite of online banking services.  While our branches are migrating to drive-thru services, our associates are available to help you set-up online or mobile banking.
  • You are encouraged to leverage all of the remote banking capabilities that Busey offers—such as Busey eBank, the Busey - Mobile app and Busey's Anytime Line to access your money anytime, anywhere. Through these channels, customers can check balances, transfer funds, pay bills, deposit checks and manage cards. Use the links above to find helpful tutorials and tips for using Busey's ebank and mobile app.
  • The mobile app can be downloaded through the App Store or Google Play, and the eBank platform can be accessed through busey.com.
  • You can reach our Anytime Line by dialing 800.672.8739 and choosing option 1.
Customer Care
  • Busey's Customer Care team is available for assistance Monday-Friday 7:30 a.m. to 6 p.m. CT and Saturday 8 a.m. to 2 p.m. CT. Please dial 800.672.8739 and choose option 2.
  • You can also reach us via online chat or by sending a secure message available through busey.com.
Safe Deposit Box Access
  • You may still access your Safe Deposit Box by contacting your branch or Customer Care at 800.672.8739 (option 2) to schedule an appointment.
Drive-up Services & ATMs
  • To view a list of convenient drive-up locations near you, please visit busey.comYou may search for hours and locations by individual branch, street address or proximity to you. Customers utilizing the drive-up on foot are encouraged to use the first lane for your safety.
  • Busey ATMs, located outside of branch lobbies, are always accessible 24 hours a day, 7 days a week. Our ATMs allow customers to deposit cash and checks directly into their accounts. Locations of the nearest ATMs can also be found at busey.com.
Business, Mortgage & Wealth Management Meetings
  • During this time, we encourage you to conduct business via virtual meetings and teleconferencing as we remain ready to serve your banking and wealth management needs.  Contact your relationship manager, mortgage lender or wealth advisor with questions.  If you have any questions on how to facilitate virtual meetings, please use this resource or contact us today.
Rest assured, we remain here for you.We are currently facing a challenging and unprecedented global environment. In the face of such uncertainty, we want to assure you that Busey remains positioned to continue providing the banking and wealth management services you rely on—today and in the future.

By regulatory definition, Busey is a well-capitalized bank—we have ample liquidity to conduct business and our financial strength is built on a sound business strategy of conservative banking. Busey practices responsible business lending practices and prioritizes credit quality over asset growth, and as a result, we have a strong capital base that supports future growth.

Rest assured, depositors' funds are safe in our bank. Deposits in Busey are FDIC-insured and each depositor is insured up to $250,000. To date, the guarantee provided by the FDIC has proven completely reliable—not a cent lost—even in times of financial uncertainty. Furthermore, Busey has a trusted 150-year history of safely and securely handling customer's deposits with due care.

Despite the recent market downturn and uncertainty caused by the COVID-19 outbreak, Busey is your partner as we navigate this unfamiliar territory together. Busey is taking various actions to minimize risks and maintain a commitment to the support and services upon which you depend.

Your trusted Busey advisors are here to answer questions, especially during times of crisis and uncertainty. Additional news and updates will be shared through email, social media and at busey.com/communityhealth.While none of us truly knows what lies ahead, Busey has the utmost confidence in our teams' ability to continue serving your needs. We remain steadfast in our commitment to protect the safety and health of Busey associates, customers and communities, and we thank you for your understanding as we modify Busey's service model in order to do what's best for valued associates and customers alike.

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