Ward Group, an Aon Hewitt company, has awarded Pekin Insurance with a Superior Rating for Personal Lines Claims Customer Experience. Ward’s Claims Customer Experience Superior Rating™ is based on achieving a minimum Net Promoter Score (NPS) of 50 across all personal auto and property claims settled and measured during 2018. The NPS is determined through a customer survey process, and it measures how likely customers are to recommend a company's products or services.
During this time period, Pekin Insurance achieved an NPS of 51.
For the past 29 years, Ward Group has analyzed key financial and customer experience aspects of the property-casualty insurance companies, identifying the top performers.
Pekin Insurance has been in business since 1921 and is one of the leading insurers in the State of Illinois, providing multiple lines of insurance. Pekin Insurance offers insurance coverage in Arizona, Illinois, Indiana, Iowa, Ohio, and Wisconsin through its growing agency force which now totals nearly 1,800 independent agencies and over 8,000 insurance producers in the six-state area for property and casualty insurance. The company’s Life, Medicare Supplement, and Pre-Need
insurance is available in 21 states. The company is headquartered in Pekin, Illinois, with service offices at Phoenix, Arizona; O’Fallon, Rockford, and Warrenville, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Columbus, Ohio; and Appleton, Wisconsin.