CenturyLink Puts Customers @Ease

CenturyLink, Inc. not only provides customers with high-speed Internet service for their computers, but can also protect and support those computers, including the information on them.

CenturyLink @Ease™ provides customers with 24/7 computer security and support services, but it doesn’t stop there. For customers wanting additional protection, CenturyLink@Ease™ also offers roadside assistance and identity theft protection.

CenturyLink @Ease™ replaces the company’s previous computer support services called Computer Support Packs. The new service provides CenturyLink ® High-Speed Internet (HSI) customers with the same variety of computer services as before, including computer virus and spamware protection, backup and storage, phone and web support and computer repair.

Desktop Security
A computer virus can corrupt or delete data on computers, use email programs to spread itself to other computers, or even erase everything on the hard disk. To help avoid computer viruses, it's essential to keep computers current with the best antivirus tools. CenturyLink @Ease™ security package helps keep computers running smoothly with virus, spyware and firewall protection, spam control and parental controls.

Identity Theft Protection
Having both a firewall and an antivirus program help protect computers from receiving unwanted or damaging data, but protecting information that’s sent out of computers is just as important. CenturyLink @Ease™ Identity Guard® has features to keep customers safe. Identity Guard scans the Web and alerts customers if their Social Security number, registered credit cards and bank account numbers are found in unsecure locations and will send a notification if credit applications are being opened in the customer’s name. To further assist in securing valuables, the service also offers lost wallet protection to help cancel credit cards and provide emergency cash.  

Computer Support
Allowing a knowledgeable professional to troubleshoot and repair your PC over the phone and Internet is a convenient way to get computer support. With CenturyLink @Ease™ PC Protection, customers get 24/7 online assisted support and PC repair for two home computers. Professional representatives can help customers with a wide variety of issues, such as computer hardware and software problems, home network installation, security services and viruses. For customers who prefer speaking with a professional, CenturyLink @Ease™ PC Services provides consultative, preventative and emergency computer support by phone for up to two home computers.
“CenturyLink has always provided free technical support for our High-Speed Internet service, but customers have asked us for support beyond our traditional service to include problems with their PCs,” said Jack Moore, market development manager for CenturyLink in Illinois. “CenturyLink @Ease™ PC Protection and PC Services can enhance the time spent online by providing customers with the professional support they need to keep their computers operating efficiently.”

Data Storage and Sharing
Backing up data and digital content is something many consumers don’t think about regularly. In fact, less than 25% of households perform a weekly backup of their systems, according to a 2011 Parks Associates study. CenturyLink @Ease ™ Share & Store service gives customers automatic backup and remote storage for irreplaceable digital files such as documents, financial statements, photos, videos, music and address books.

“Trusting CDs, DVDs and zip drives to securely store your important files is not enough,” said Moore. “With Share & Store, a copy of your files is kept in a secure, offsite location which is a safe and convenient way to maintain and share your data.”

Share & Store allows customers to store files and access them from any computer with an Internet connection. Other key features of this service include automatic file uploads, easy file recovery and simple online sharing of music, holiday photos and other digital files with family and friends.

Roadside Assistance
24-hour roadside assistance is also part of the CenturyLink @Ease™ service offering. The service includes help with flat tires, locked vehicles, battery failure, towing, home lockouts and provides trip routing. In addition, it also offers discounts on hotels and car rentals.

CenturyLink @Ease™ services can be added to a customer’s HSI service for an additional monthly fee. Customers can select from three levels of support, allowing them to choose the services and amount of protection they need.

For more information about CenturyLink computer support services, call toll free at 1-800-366-8201 or go to www.centurylink.com/easenow.

CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLinkTM PrismTM TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, visit www.centurylink.com.


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