Customer Service Excellence

-
Customer Service Excellence is presented by the Pekin Area Chamber of Commerce Member Services Committee and AAIM Employer's Association. The speaker will be Lisa Plantamura. Lisa has worked in the training industry for the past 20 years, specializing in customer service training and consulting with an extensive background in leadership and personal development topics, quality management and team development. Customer service needs to be a part of an organization's strategies and goals. During our time together we will discuss characteristics of service excellence including the most important rule of customer service, developing "service" people and the importance of internal service excellence in the process. The event will be held Tuesday, October 11, from 11:30 a.m. to 1:00 p.m. at The Clubs at Sunset Hill 1620 Summit Drive. The cost is $20 for the 1st employee and $10 for each additional employee. RSVP to: Pekin Area Chamber of Commerce (309) 346-2106 or info@pekinchamber.com

Comments

Post a Comment

Popular posts from this blog

Local High School to Win a SMART Board in 5th Annual Recycle Your Style Contest

-
Goodwill of Central Illinois will hold the 5th Annual Recycle Your Style Contest. High school students within Goodwill’s territory are encouraged to donate their used clothing. The high school that donates the most pounds of clothing will win a SMART Board donated by Bradfield’s Computer Supply. The contest runs from October 1st through October 31st. “This has been a very successful campaign for us,” said Bob Parkhurst, Goodwill Vice President. “We are grateful for Bradfield’s Computer Supply’s donation of a SMART Board each year. That prize really heats up the competition among the high schools.” Donations of items other than clothing are encouraged, but only clothing will count toward the contest. Only high schools are eligible, but others can participate including teachers, family and school supporters. Donors need to tell the Goodwill donation attendant which high school they are supporting for their donation to be counted. Donations can be made at any of Goodwill’s nine stores o
Read more

Illinois Chamber, Government Affairs Report

-
Image
          GOVERNMENT AFFAIRS ------------ Report     July 12th, 2024    This Week in Illinois   President & CEO Sandoval Testifies in Senate Transportation Committee Hearing on Mass Transit and the Economy   On Tuesday, the first of at least six hearings on public transit was held at the Bilandic Building in Chicago. There is an anticipated funding gap that will arise for regional transit in 2026 after COVID-related federal funding has been exhausted. The budget deficit is projected to be $730 million to return to pre-pandemic service levels. This first Senate Transportation Committee hearing was on how transit supports the economy.   The series of hea
Read more