Pekin Hospital Receives Press Ganey 2013 Guardian of Excellence Award

Pekin Hospital is proud to announce it has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Physician Engagement.

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement.  Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"We are proud to partner with Pekin Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Pekin Hospital’s efforts benefit patients in Central Illinois and will lead to improved patient experiences."

According to Gary L. Jepson, Pekin Hospital Chief Executive Officer, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the healthcare experience, Press Ganey.  “We’re very honored to be recognized by Press Ganey.  This award truly is a testament to the commitment of our very dedicated Medical Staff members,” said Jepson.

Pekin Hospital is part of Progressive Health Systems, which also includes ProHealth Medical Group – physician practices providing primary and specialty care.  Pekin Hospital is celebrating its 100th year of service to the community. 

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit


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